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I Love my Job

Today, a customer called chasing up delivery of their goods.

I advised him that as he lives about 100 miles away from the store, we are only in the area on Thursday.

This obviously was an unforgivable offence to his person, as he proceeded to tell me what a "f***ing bitch" I am. When I asked him not to swear at me or I would have to terminate the call, he educated me that it was "my f***ing job to take f***ing abuse from people as that's what I get paid to do". Curious. I missed that paragraph on my contract. I also decided to educate the customer of this fact.

I told him that there were two options. Either he calmed down and we would see what we can do about this grievance of his, or he could continue in the same manner and I would hang up on him.

Customer: "F*** YOU AND FUCK [store name which I am the administrator in]"

Me: "And you as well, sir."

So I hung up on him. I just can't understand how can people justify behaving this way. He called customer services, shouted abuse at them as well, so they hung up on him. Then he emailed our store complaining about "us refusing to serve him".

I emailed him back and assured him we was welcome to call back anytime after he learned some manners.

He never replied. I wonder if he still wants his delivery on Thursday or if I should burn his shit in our warehouse.


( 2 comments — Leave a comment )
(Deleted comment)
Jan. 27th, 2012 07:57 pm (UTC)
I know, right. People can be such arses. I can understand they get annoyed, even angry at stuff, but for goodness sake! Get a therapist rather than shout at people who are not in your employ :D
Jan. 28th, 2012 02:54 am (UTC)
Sorry about your crappy customer. I say you handled it well. I have friends who work in jobs were they have to take customer calls & some of the things they tell me piss me off so much on their behalf.
( 2 comments — Leave a comment )

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